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JAC Members Update date: 2025/11/27 
Release date: November 29, 2024

Reset Password


If you forget your password for the smartphone app "JAC Members", please reset your password.

Password reset process

If you forget your password, follow the steps below to set a new password.

Step 1.
Send a password reset link to your email

1-1. Display the login screen

Tap the "JAC Members" icon.


Display the login screen


1-2. Display the "Password Reset" screen

On the "JAC Members" login screen, tap [Here] under "Forgot your password?"

The "Password Reset" screen will be displayed.

Login screen If you have forgotten your password, click here
Password reset screen

1-3. Enter the email address registered to your account

Enter the email address you registered in "JAC Members" into the "Email address" and "Confirmation email address" fields.

Tap [Send Email].


Password reset screen Enter your email address


Password reset screen Enter your email address


1-4. "Email has been sent" message

If the email is sent successfully, the message "Email sent" will be displayed.
Tap [OK] at the bottom right of the displayed screen.

Email sent

Step 2.
Reset Password

2-1. Check the email sent to the email address you entered

A password reset email will be sent from the [JAC Members System] to the email address you entered in 1-3.
Open the email in your favorite email app and tap the link in the email body.
The "JAC Members" "Password Reset" page will be displayed.

Password reset email
Reset Password

2-2. Set a password

Enter the same password that follows the rules in "Password for reset" and "To confirm password for reset".
Tap [Reset].

★Rules (8 or more characters)
Includes a combination of two or more of the following:

  • ・Capital letters (ABC...)
  • ・English characters (abc...)
  • - Numbers (123...)
  • ・Symbols (~!@#$%^&*()-_+=|{}]['";?<>,.)
Reset Password Enter Password
Reset Password Enter Password

2-3. Password reset completed

Your password has been reset.

Password reset completed