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  • When you can't open a downloaded PDF (JAC Members)

2024/11/29

When you can't open a downloaded PDF (JAC Members)




If you cannot open a PDF file downloaded with the JAC Members app, try the following:

For iPhone users

1. Check the file you want to open

Tap the PDF file you want to open and make sure it says "JPEG Image" as shown in the picture on the right. If it says "JPEG Image", proceed to step 2.

開きたいファイルを確認する

2. Tap the Share button

With the PDF file open, click the Share button on the bottom left.共有ボタンTap

共有のボタンをタップ

3. Tap "Print"

Tap "Print" from the menu that appears.

「プリント」をタップ

4. Tap "Print"

A pop-up will appear, so tap "Print" in the top right.

「プリント」をタップ

5. Tap "Save to file"

Tap "Save to file" from the menu that appears.

「ファイルに保存」をタップ

6. Tap "Save"

Confirm the save location and tap "Save" in the upper right.

「保存」をタップ

7. Try to open the file

Check if you can open the PDF file saved in step 6.


ファイルをタップ
開いたファイル

For Android users

1. Check the file you want to open

If you cannot open the PDF file as shown below, proceed to step 2.

  • The file you want to open does not have a "PDF" icon like the one in the picture on the right.
  • If you tap on the file, the screen will be black as shown in the image on the right.
開きたいファイルを確認する
ファイルが開けない

2. Press and hold the file you can't open

Touch and hold the file you cannot open.

開けないファイルを長押し

3. Tap "Other"

When a check mark appears in front of the file you pressed and held, tap "More" at the bottom right of the screen.

「その他」をタップ

4. Tap "Rename file"

From the menu that appears, tap "Rename File."

「ファイルの名前変更」をタップ

5. Change the end of the file name to ".pdf"

Change the end of the displayed file name to ".pdf".

ファイル名のおわりを「.pdf」に変える
ファイル名変更後
".jpg" has become ".pdf".

6. Tap "Save"

Tap "Save" in the displayed screen. It will say "Discarding the file extension may make the file unusable," but just tap "Save."

「保存」をタップ
赤い文字が出ても「保存」をタップ
Red text will appear, but just tap "Save".

7. Try to open the file

Check if you can open the PDF file saved in step 6.


ファイルが開けるか試す

*The procedure may vary depending on the OS version of your device and the file applications installed.