About JAC website multilingualization
The JAC website uses AI automatic translation (machine translation). Because it is machine translation, the translation may not always be accurate.
About the automatic translation (machine translation) function
- The website is automatically translated (machine translated) according to the language settings of the device you are using to view the website.
- To change the language, open the language selection panel from the Language button in the header and select the language.
- Some proper nouns may not be translated correctly.
- Some pages are not automatically translated. PDFs are not translated.
- Links to external sites will not be translated.
Note
- Please enable JavaScript when using this function.
- This function may not be available in some browsers or viewing environments.
We provide multilingual content through machine translation. Translation accuracy is not 100%. About the multilingualization of the JAC website
If you select "Easy Japanese," the sentences will be simple and will include furigana.
If you select "Add Hiragana", furigana will be added to the sentence.
You can select your native language and translate using "Language".
I don't understand... I'm in trouble... If that happens, please contact us.
- First, check out the Q&A!Concerns about living in Japan
Work worries Q&A - Free consultation with JAC *Only within JapanFeel free to send me a message
Weekdays 9:00-17:30 Closed on weekends and holidays
Vietnam
Indonesia
- FITS (Foundation for International Transfer of Skills and Knowledge in Construction) is available to answer your enquiries in your native language via telephone, fax or email.
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We provide multilingual content through machine translation. Translation accuracy is not 100%. About the multilingualization of the JAC website
If you select "Easy Japanese," the sentences will be simple and will include furigana.
If you select "Add Hiragana", furigana will be added to the sentence.
You can select your native language and translate using "Language".
Those taking the exam outside of Japan
Change your account information (JAC Members)
After you register your account, if your information changes due to obtaining or updating your residence card, etc., please update your account information.
How to change your account information
To change your account information in the "JAC Members" app, please follow the steps below.
Step 1.
Display the "Account Information Change Request" screen
1-1. Display the menu list
On the home screen, tap the Menu icon.
The menu list will open.
1-2. Display the "Account Information" screen
Tap [Account Info] in the menu bar.
The "Account Information" screen will open.
1-3. Display the "Account Information Change Request" screen
Tap [Change your status of residence].
The "Request to change account information" screen will open.
Step 2.
Apply
2-1. Display "Photo of residence card"
*The ID displayed will differ depending on the ID you used when registering your account.
Proceed to "2-2. Take a photo of your residence card."
2-2. Take a photo of your residence card
2-2. Take a photo of your residence card
2-2. Take a photo of your residence card
Flow of taking a photo of your residence card
"We will take a photo of your residence card."
Tap and take a photo of your residence card.
*If there are any defects in the photo, such as the characters on the ID being illegible, your application will not be accepted. If you are unsure, please take another photo.
- ① Tap
- ② Check the image and tap "Next".
- ③ Check the warning text and tap "Start shooting."
- ④ Adjust the size of your residence card and take the photo when the frame turns blue.
- ⑤ There are three check items to ensure that the photo of your residence card is taken correctly.
- ⑥ If you are happy with the settings, check all three boxes and tap "OK".
① Tap
② Check the image and tap "Next".
③ Check the warning text and tap "Start shooting."
④ Adjust the size of your residence card and take the photo when the frame turns blue.
⑤ There are three check items to ensure that the photo of your residence card is taken correctly.
⑥ If you are happy with the settings, check all three boxes and tap "OK".
2-3. Take a photo of your face
"Take a photo of your face"
Tap. An explanation of what you need to be careful of will be displayed. Read the explanation carefully. Tap the [Start shooting] button to take a photo.
*If there are any imperfections in the photo, such as your mouth being open or there being something in the background, your application will not be accepted. If you are unsure, please take a new photo.
Flow of taking a face photo
(image)
- ① Check the image of the face photo you want to take and tap "Next".
- ② Check the warning text and tap "Next".
- ③ Check the warnings and images, then tap "Next."
- ④ Check the warnings and images, then tap "Next."
- ⑤ Tap "Start shooting".
- ⑥ Move your smartphone so that your face is within the frame to perform biometric authentication.
- ⑦ Tap the button to take a photo of your face.
- ⑧ Check the photograph of your face.
① Check the image of the face photo you want to take and tap "Next".
② Check the warning text and tap "Next".
③ Check the warnings and images, then tap "Next."
④ Check the warnings and images, then tap "Next."
⑤ Tap "Start shooting".
⑥ Move your smartphone so that your face is within the frame to perform biometric authentication.
⑦ Tap the button to take a photo of your face.
⑧ Check the photograph of your face.
On the "Confirm Face Photo" screen, check that the photo is clear. If it is clear, check each item and tap the [OK] button.
Good photo
image
Bad photo
image
Wearing a mask, earphones, sunglasses, etc. Glasses are good 
Mask on chin 
Wearing a hat or helmet 
Out of focus 
Take a photo without clothes on 
Take a photo of your face in the dark 
People or objects are visible in the background 
The face is turned to the side
2-4. Display the confirmation screen
Tap [Next] to open the confirmation screen.
2-5. Check the displayed details and apply
Scroll down the screen to see your ID and photo.
If the details are correct, tap [Apply].
If you want to change the content, tap [Back].
If your application is successful, you will be returned to the home screen.
Step 3.
Account information change completed
3-1. Confirm that the change application has been approved by JAC
Once your application for changing your account information has been approved by JAC, you will receive a message in your in-app message list informing you that your account information has been changed.
This completes the application to change your account information.Please be patient as it may take some time for your application to be approved.
Frequently Asked Questions (FAQ)
- I want to install the "JAC Members" app. Where can I get it?
- I forgot the password I registered for "JAC Members."
- I got a new smartphone. Can I use it as is?
- How do I send a message to JAC using the "JAC Members" app?
- I don't have a passport. I changed my smartphone, so can I apply for a change of device information?
- How do I delete my account?
- How can I receive a certificate for an exam I took outside of Japan?
- How can I get a certificate of passing the exam I took in Japan?
- A "Supported version change notification" dialog box appears on the app screen. What should I do?
- What should I do if I don't know where the files I downloaded using the "JAC Members" app are saved?
- What should I do if I don't know where the files I downloaded from "My Page" are saved?
JAC Members App
User Manual
Account registration and basic operations
Apply for the event
Take The Specified Skills Evaluation Exam (within Japan)
- [Attention] For those taking The Specified Skills Evaluation Exam in Japan
- Register for the exam
- Cancel your exam registration
- Receive exam results and certificates for exams taken after January 2025 through the "JAC Members" app
- Check your exam results and certificates for exams taken before December 2024 on "My Page"