About JAC website multilingualization
The JAC website uses AI automatic translation (machine translation). Because it is machine translation, the translation may not always be accurate.
About the automatic translation (machine translation) function
- The website is automatically translated (machine translated) according to the language settings of the device you are using to view the website.
- To change the language, open the language selection panel from the Language button in the header and select the language.
- Some proper nouns may not be translated correctly.
- Some pages are not automatically translated. PDFs are not translated.
- Links to external sites will not be translated.
Note
- Please enable JavaScript when using this function.
- This function may not be available in some browsers or viewing environments.
We provide multilingual content through machine translation. Translation accuracy is not 100%. About the multilingualization of the JAC website
If you select "Easy Japanese," the sentences will be simple and will include furigana.
If you select "Add Hiragana", furigana will be added to the sentence.
You can select your native language and translate using "Language".
I don't understand... I'm in trouble... If that happens, please contact us.
- First, check out the Q&A!Concerns about living in Japan
Work worries Q&A - Free consultation with JAC *Only within JapanFeel free to send me a message
Weekdays 9:00-17:30 Closed on weekends and holidays
Vietnam
Indonesia
- FITS (Foundation for International Transfer of Skills and Knowledge in Construction) is available to answer your enquiries in your native language via telephone, fax or email.
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We provide multilingual content through machine translation. Translation accuracy is not 100%. About the multilingualization of the JAC website
If you select "Easy Japanese," the sentences will be simple and will include furigana.
If you select "Add Hiragana", furigana will be added to the sentence.
You can select your native language and translate using "Language".
Those taking the exam outside of Japan
Frequently asked questions about using the "JAC Members" app
We have compiled a list of frequently asked questions about how to use the "JAC Members" app.
- I want to install the "JAC Members" app. Where can I get it?
- I forgot the password I registered for "JAC Members".
- I got a new smartphone. Can I use it as is?
- How do I send a message to JAC using the "JAC Members" app?
- I don't have a passport. I changed my smartphone, so can I apply for a change of device information?
- How do I delete my account?
- How can I receive a certificate for an exam I took outside of Japan?
- How can I get a certificate of passing the exam I took in Japan?
- A "Supported version change notification" dialog box appears on the app screen. What should I do?
- What should I do if I don't know where the files I downloaded using the "JAC Members" app are saved?
- What should I do if I don't know where the files I downloaded from "My Page" are saved?
*App Store and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
*Google Play and the Google Play logo are trademarks of Google LLC.
- I want to install the "JAC Members" app. Where can I get it?
-
Scan the QR code on the right with your smartphone or tap the button.
The link destination will differ depending on the smartphone's OS.iOS
Install on
Android
Install on
- I forgot the password I registered for "JAC Members".
- Please follow the link below and register a new password.
Reset Password (JAC Members)
- I got a new smartphone. Can I use it as is?
- If you change your smartphone, you will not be able to use it as is. If you change your smartphone, please check the link below and apply for a change of device information. To apply for a change of device information, you will need your Japanese residence card, passport, or a government-issued photo ID card from your country.
When you change your smartphone (changing device information) (JAC Members)
- How do I send a message to JAC using the "JAC Members" app?
-
You cannot send messages to JAC from the "JAC Members" app.
Please contact JAC via the details below.
Japanese/English: Inquiry form
Indonesian: What'sApp
- I don't have a passport. I changed my smartphone, so can I apply for a change of device information?
-
In addition to passports, photo ID cards issued by the government of each country can be used to apply for changes to device information.
(People in Japan can also apply for the change using their Japanese residence card.)
To apply for a change of device information using a government-issued photo ID card or residence card, please open the link below, "When you change your smartphone (changing device information) (JAC Members)" and follow the steps up to "2-1. Displaying the "Application for change of device information" screen" before performing this operation.
When you change your smartphone (changing device information) (JAC Members)1. Enter your information and take a photo of your ID and face
Example 1) Government-issued ID (photo + ID)
A) Display the screen for "Request to change device information" using a government-issued ID
Tap "If you don't have a residence card, click here."
B) Enter your name, date of birth, and nationality
Enter your name, date of birth and nationality.
① Name
Enter your name.
② Date of birth
Example: JOHN SMITH
Select the date of birth from the calendar that appears.
③Nationality
Choose your nationality.
C) Photograph your government-issued ID
Under "Photograph ID," select "Other." "Photograph your government-issued photo ID" will be displayed.
- Below is my government issued ID.
- A Resident Identification Card with a photo ID, such as Japan's My Number Card
- Student Card
- Driver's License
Tap "Take a photo of your government-issued photo ID."
Take a photo of your face and the front and back of a card or other official ID.
★Good photos
・The characters are clearly readableBad Photos
・It's shining and I can't make out faces or lettersPlease check "2. Take a photo of your face" from the link below.
2. Take a photo of your faceExample 2) Residence card
A) Display the screen when applying for a change of device information using a residence card
Check that "Take a photo of your residence card" is displayed. If it is not displayed, tap "If you have a residence card, click here."
B) Take a photo of your residence card
Click "Photo your residence card"
Please read the instructions on the screen carefully and take a photo of your residence card in the same way as the "Residence Card Photo Steps" below.
Residence card photo shoot process*If there are any defects in the photo, such as the characters on the ID being illegible, your application will not be accepted. If you are unsure, please take another photo.
Flow of taking a photo of your residence card
*If there are any defects in the photo, such as the characters on the ID being illegible, your application will not be accepted. If you are unsure, please take another photo.
- ① Tap
- ② Check the image and tap "Next".
- ③ Check the warning text and tap "Start shooting."
- ④ Adjust the size of your residence card and take the photo when the frame turns blue.
- ⑤ There are three check items to ensure that the photo of your residence card is taken correctly.
- ⑥ If you are happy with the settings, check all three boxes and tap "OK".
①
Tap② Check the image and tap "Next".
③ Check the warning text and tap "Start shooting."
④ Adjust the size of your residence card and take the photo when the frame turns blue.
⑤ There are three check items to ensure that the photo of your residence card is taken correctly.
⑥ If you are happy with the settings, check all three boxes and tap "OK".
2. Take a photo of your face
Once you have filled everything in, follow the steps in the link below.
When you change your smartphone (changing device information) (JAC Members) 2-4. Take a photo of your face
- How do I delete my account?
- If you would like to delete your "JAC Members" account, please check the link below.
Delete your account (JAC Members)
- How can I receive a certificate for an exam I took outside of Japan?
- If you would like to receive a certificate for an exam taken outside of Japan, please see the link below.
How to get a certificate (if you took the exam outside of Japan) (JAC Members)
- How can I get a certificate of passing the exam I took in Japan?
- If you took an exam in Japan held after January 2025, please check the link below.
Receive your exam results and certificates using the "JAC Members" app (JAC Members)
If you took an exam in Japan held before December 2024, please see below.
To receive your certificate of passing the exam you took in Japan, please check the message on the JAC My Page that you used to apply for the exam. For more information, please see the link below.
Check your exam results and certificate on "My Page"
- A "Supported version change notification" dialog box appears on the app screen. What should I do?
-
Please check the OS version of your smartphone and take the following steps.
① You can update the OS to a supported version.
⇒ Please update the OS on your smartphone.
②Unable to update the OS to a supported version
⇒ Change your device to a smartphone with the applicable OS version and apply for a change of device information.
Please see the link below for application instructions.
Apply for changes to device information (JAC Members)
- What should I do if I don't know where the files I downloaded using the "JAC Members" app are saved?
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The destination where files downloaded with the "JAC Members" app are saved differs between iPhone and Android.
For iPhone: It will be saved in the "JAC Members" folder in the internal storage (※). Please note that it is not iCloud Drive.
For Android: It will be saved in the "Download" folder in the internal storage(*).
*This refers to the storage location of data on the smartphone itself.Files stored in the internal storage can be viewed using applications such as "Files" and "File Manager."
* Operation methods vary depending on the device's OS and application version.
Please see below for instructions on how to check files downloaded using the "JAC Members" app.
For iPhone users
*The steps use iOS 18 and the Files application as an example.1. Open the Files application
Open the "Files" application from the Home screen.
2. Tap the "Browse" tab
After opening the Files application, tap the Browse tab.
3. Tap "On This iPhone"
Tap "On This iPhone" from the menu that appears.
4. Tap "JAC Members"
Tap the "JAC Members" folder to display the downloaded files.
If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)
For Android users
1. Open the Files application
*The steps use Google Pixel 8 (Android 15) and the "Files" application as an example.
Tapping on the "Files" application will open the "Downloads" screen.
Check whether you can open the file.If you cannot open the file, please check the link below.
*You can also check this using the "Files by Google" application.
When you can't open a downloaded PDF (JAC Members)
Supplement. For Xiaomi 11T Pro
*The steps use the Xiaomi 11T Pro (Android 13) "File Manager" as an example.
Open the "File Manager" application from the Home screen.
When you tap "Download" on the menu, the downloaded files will be displayed in a list, so check if you can open the file you want.If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)
* Operation methods vary depending on the device's OS and application version.
- What should I do if I don't know where the files I downloaded from "My Page" are saved?
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The method for checking files downloaded on "My Page" varies depending on the device and web browser you are using.
Please see the link below to log in to "My Page".
My Page The file will be stored in the download location of your web browser, but the method for checking it will differ depending on whether you are accessing it from a PC or a smartphone.
* Operation methods vary depending on the device's OS and application version.
Please see below for instructions on how to check the files you have downloaded on "My Page".
For PC users
The following describes how to check for each web browser.
For Google Chrome
Click on the three vertical dots in the top right corner of your browser.
If you select "Download" from the menu that appears, a list of files you have downloaded in the past will be displayed.
For Microsoft Edge
Click on the three dots in the top right corner of your browser.
If you select "Download" from the menu that appears, a list of files you have downloaded in the past will be displayed.
For Safari
To check, tap the "Files" app and then "Downloads."
A list of files you have downloaded in the past will be displayed.
For iPhone users
*The steps use iOS 18 and the Files application as an example.1. Open the Files application
Open the "Files" application from the Home screen.
2. Tap the "Browse" tab
After opening the Files application, tap the Browse tab.
3. Tap "Download"
Tap "Download" to view the downloaded files.
If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)
For Android users
1. Open the Files application
*The steps use Google Pixel 8 (Android 15) and the "Files" application as an example.
Tapping on the "Files" application will open the "Downloads" screen.
Check whether you can open the file.If you cannot open the file, please check the link below.
*You can also check this using the "Files by Google" application.
When you can't open a downloaded PDF (JAC Members)
Supplement. For Xiaomi 11T Pro
*The steps use the Xiaomi 11T Pro (Android 13) "File Manager" as an example.
Open the "File Manager" application from the Home screen.
When you tap "Download" on the menu, the downloaded files will be displayed in a list, so check if you can open the file you want.If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)* Operation methods vary depending on the device's OS and application version.
JAC Members App
User Manual
Account registration and basic operations
Apply for the event
Take The Specified Skills Evaluation Exam (within Japan)
- [Attention] For those taking The Specified Skills Evaluation Exam in Japan
- Register for the exam
- Cancel your exam registration
- Receive exam results and certificates for exams taken after January 2025 through the "JAC Members" app
- Check your exam results and certificates for exams taken before December 2024 on "My Page"