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JAC Members Update date: 2025/11/27 
Release date: November 29, 2024

Check your messages


The smartphone app "JAC Members" allows you to check messages sent to you by JAC.
Depending on the message, you may be able to reply.

How to check messages

To check messages received in the "JAC Members" app, please follow the steps below.

Step 1.
Log in to "JAC Members"

1-1. Display the login screen

Tap the "JAC Members" icon.

If you have forgotten your password, please check the link below.


Display the login screen


1-2. Log in to "JAC Members"

On the "JAC Members" login screen, enter your email address and password.
Tap [Login].
The "JAC Members" home screen will be displayed.



Login screen





Home screen




Step 2.
Displaying the "Message List"

2-1. Open the message list

Tap [Messages] in the bottom menu to open the "Message List".

※Important messagesBell Markwill be added.
*Messages you have not read will be displayed in bold.



Tap Messages





Message list screen




Step 3.
Displaying "Message details"

3-1. Tap the message you want to check

Tap the message you want to read. The text will be displayed.
If you want to return to the message list, tap the [X] in the upper left corner to close it.


Select the message you want to review



Message details


For messages from "JAC Members," the [Reply] button will only be displayed for messages that can be responded to.
When you tap [Reply], the "Message Reply" screen will be displayed.
On the "Message Reply" screen, there are two options: you can enter text or you can select from the options provided.

Once the message has been sent correctly, [Reply] will no longer be displayed in the body of the same message.

Message details Tap the send button
Message details When the message was sent successfully

Message format: When entering text

Message format: When entering text


Message Format: When to Choose

Message Format: When to Choose


Click the link to a file attached to a message and it will be saved to your device.
The save destination will be the internal storage (*).
*This refers to the storage location of data on the smartphone itself.
Please note that for iPhone, this is not iCloud Drive.

Once the message has been sent correctly, [Reply] will no longer be displayed in the body of the same message.

Please check the link below for the location where the downloaded file will be saved.

If the downloaded file does not open when you click on it, please check the link below.

If a file is attached