About JAC website multilingualization
The JAC website uses AI automatic translation (machine translation). Because it is machine translation, the translation may not always be accurate.
About the automatic translation (machine translation) function
- The website is automatically translated (machine translated) according to the language settings of the device you are using to view the website.
- To change the language, open the language selection panel from the Language button in the header and select the language.
- Some proper nouns may not be translated correctly.
- Some pages are not automatically translated. PDFs are not translated.
- Links to external sites will not be translated.
Note
- Please enable JavaScript when using this function.
- This function may not be available in some browsers or viewing environments.
We provide multilingual content through machine translation. Translation accuracy is not 100%. About the multilingualization of the JAC website
If you choose "Plain Japanese", it will be a simple sentence and a phonetic.
If you select "Attach hiragana", you will add furigana to your sentence.
You can select your native language in "Language" to translate it.
I don't understand... I'm in trouble... If that happens, please contact us.
- First, check out the Q&A!Concerns about living in Japan
Work worries Q&A - Free consultation with JAC *Only within Japan
Weekdays 9:00-17:30 Closed on weekends and holidays - FITS (Foundation for International Transfer of Skills and Knowledge in Construction) is available to answer your enquiries in your native language via telephone, fax or email.
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We provide multilingual content through machine translation. Translation accuracy is not 100%. About the multilingualization of the JAC website
If you choose "Plain Japanese", it will be a simple sentence and a phonetic.
If you select "Attach hiragana", you will add furigana to your sentence.
You can select your native language in "Language" to translate it.
Those taking the exam outside of Japan
★A blog for foreigners working in Japan★
Those taking the exam outside of Japan
- Home
- Free assistance for everyday problems: "Life Trouble Support"
Free assistance for everyday problems: "Life Trouble Support"
Two services that support you 24 hours a day, from plumbing problems to everyday troubles.
This service is a free support service for Specified Skilled Worker (i) to help people with problems that may arise when living in Japan.
For lock and plumbing problems, our "emergency call-out service" will support you, and if you injure someone or damage someone else's property, our "personal liability insurance" will help.
To make it easy for everyone to get help when problems arise or when they have minor issues in their daily lives, we have prepared a dedicated support desk that supports 13 languages.
Specified Skilled Worker (i) in the construction sector does not require prior application. If you are in trouble, please visit it anytime.
[Specified Skilled Worker Use]
Daily Problems Support Desk
(13 languages)
Toll-free number (free)
0120-700-013
[Specified Skilled Worker Use]
Daily Problems Support Desk
(13 languages)
Toll-free number (free)
0120-700-013
It can be used in the following situations
Key troubles
- I lost my keys and can't get into my house!
- I forgot my keys at work!
Plumbing problems
- Water is leaking from the faucet!
- The toilet tank is broken and the water won't flush!
- The toilet is clogged and the water won't flush!
- I need you to connect the washing machine hose!
Our "Emergency Response Service" will take care of it!!
Reception 24 hours a day, 365 days a year
Our expert staff will rush to the site to resolve the issue!
When you want to talk about something in your daily life
- I have no one to talk to about the problems I face in my daily life!
- My neighbor complained to me, but I don't know what to do!
You can consult with us by phone or chat!!
If you encounter any problems, contact the "Life Trouble Support Desk" immediately.
When legal damages are incurred
- While riding a bicycle, I accidentally collided with another person. The other person required surgery and hospitalization, and I was sued for damages.
- The washing machine leaked water and soiled the apartment of the resident downstairs.
We'll cover it with "Personal Liability Insurance"!!
If you incur legal liability for damages, the insurance will cover the costs.
*You must report this to your employer.
Daily Life Support Desk (13 languages available)
Please contact us first by phone or chat.
フリーダイヤル(無料)
0120-700-013
- If you have any problems with the plumbing area or room keys, please contact Specified Skilled Worker (i) person.
- We also handle other everyday problems and consultations.
- If compensation to a third party is required, the operating company, Insurance Service Co., Ltd., may contact Specified Skilled Worker (i) or the company to assist with insurance claims.
If a call comes in to our life trouble support hotline in a foreign language, we will include an interpreter and conduct the conversation with three parties involved.
Please note that response times vary depending on the language.
| Japanese / English / Chinese / Korean / Portuguese / Spanish |
Available 24 hours a day, 365 days a year | |
|---|---|---|
| Tagalog / Thai / Hindi | 9:00～20:00 | Available 365 days a year |
| Vietnamese | Weekdays 9:00-20:00 Weekends and holidays 10:00-20:00 |
Available 365 days a year |
| Nepali | Weekdays 8:30-20:00 Weekends and holidays: 9:00-20:00 |
Available 365 days a year |
| Indonesian | 9:00～18:00 | Excluding Sundays and public holidays |
| Burmese | 9:00～18:00 | Excluding weekends, public holidays, and the New Year holidays |
| Ukrainian | 9:00～18:00 | Excluding weekends, public holidays, and the New Year holidays. Reservation required. |
Depending on the power supply situation, it may take some time before we can respond.
The contents of the call will be shared with Insurance Service Co., Ltd., the company that operates the insurance claim support service.
It will not be used for any purpose other than determining whether or not to file an insurance claim.
This support desk is commissioned by Japan Association for Construction Human Resources and operated by Japan Best Rescue System Co., Ltd.
Important Notes (Please read carefully)
About emergency response services
- You will need to present a government-issued form of identification (resident card, passport, etc.).
- We do not make duplicate keys.
- The automatic locking system in apartment buildings is not included in this service.
Free and paid coverage
Free support scope
Basic fee, business trip fee, night fee, holiday fee, work fee (work within 60 minutes)
We will respond to ⇒ Specified Skilled Worker problems free of charge.
Paid support range
Overtime work fee for 60 minutes or more (1,100 yen (tax included) per 10 minutes), special work fee, parts fee (cost of various parts such as gaskets)
If you have any problems due to deterioration over time or problems in the shared areas, please contact your landlord or management company.
About personal liability insurance
This excludes damages based on the performance of duties, Specified Skilled Worker damages for items borrowed or kept by others, such as one's own room, and damages caused by cars, motorcycles, and electric scooters.
- This coverage does not include settlement negotiation services.
Insurance Services Co., Ltd. will assist you with insurance claims.
To the person in charge at the receiving company
We have a page available for companies that are accepting trainees.
For details about our services and inquiries, please check our page for businesses.
This service is commissioned by the Japan Construction Skills and Human Resources Organization (JAC), with Sompo Japan Insurance Inc. acting as the lead insurance company, and is operated by Japan Best Rescue System Co., Ltd. and Insurance Service Co., Ltd.